Answer - Users of the old system must register to use the new system.

Answer - 1. Check the email in Folder Junk.
                2. Add noreply-tm30verifyemail@eservices.immigration.go.th into your contact list.
                3. Contact the Immigration officer via E-mail: resident.helpdesk@police.go.th to receive Verify Email again. 

Answer - Add address information to the system first. You can add information in the Profile menu. (You can watch a video guide how to add information.)

Answer - The steps for adding accommodation information are as follows: 

                 1. Go to the Profile menu. 

                 2. In the address information section that accepts foreigners to stay, click the Add/Add button.

                 3. Fill in the details.

                 4. Save. 

Answer - The data entered in the Excel file is incorrect according to the specified format. Please check and fix. Then import the file again.

Answer - The user can resubmit the correct information again, the immigration officer will consider the latest items.

Answer - Kindly review excel file to edit the data is duplicated and proceed to re-submit the data.

Answer - According to the policy of Immigration Bureau, the limitation of search cannot be over 7 days of the check-in date, hence, the users will not be able to search any records passed the limited date.

Answer - This indicates that the mandatory information has not been filled, hence, the user is recommended to review and complete all the fields before proceeding to submit again.

Answer - In case there is no information in the "ที่พักอาศัย/Addrdss" section, this could caused by either the user has not added any addresses to the profile, or Application version 2023.10.00 update since there are additional required fields including host information and reference documents after the update. Users can click the link or go to the profile and edit the existing addresses and complete all the required fields.